Team Service Policy

At ADVENTURETRUNK SOLUTIONS LLC, our team is committed to providing exceptional customer service and reliable travel gear for every journey. We believe in trust, transparency, and long-term customer satisfaction.


👥 Our Team

Our knowledgeable and friendly staff are trained to help customers:

  • Choose the right luggage based on trip type and travel style
  • Understand luggage features (materials, wheels, locks, capacity)
  • Learn how to care for and maintain their products for long-term use
  • Receive support both online and in-store

Whether you shop with us online or visit our physical store, our team is here to assist you with expert advice and responsive support.


💼 Service Standards

We promise to:

  • Respond to all inquiries within 24–48 business hours
  • Handle returns and claims efficiently and fairly
  • Keep you informed about your order every step of the way
  • Offer pre-purchase guidance and post-purchase support

🔧 After-Sales Support

All of our products come with a limited manufacturer’s warranty. If you experience product defects within the covered period, we’ll help with replacement or repair as per our warranty terms.

We also provide:

  • Care & maintenance tips
  • Replacement parts or accessories (if applicable)
  • Guidance on usage and storage

📦 Personalized Assistance

Need help choosing a suitcase for an international trip? Not sure if a carry-on fits airline size limits? Our team is ready to guide you with:

  • Live customer service via email or phone
  • Detailed product specs and recommendations
  • Help matching form and function to your travel goals

📩 Contact Us

We’re here to help before, during, and after your purchase. Reach out anytime:

ADVENTURETRUNK SOLUTIONS LLC
📧 Service@adventuretrunksolutions.org
📞 323-506-9768
📍 512 E 219th Street, Carson, CA 90745
🌐 https://adventuretrunksolutions.org