1. What types of luggage do you offer?
We carry a wide range of travel gear including:
- Hard-shell and soft-shell suitcases
- Compact carry-ons
- Checked luggage
- Weekend travel bags
- Lightweight backpacks
All products are selected for durability, design, and functionality.
2. How long does shipping take?
Orders are typically processed within 1–3 business days.
Delivery times vary depending on the shipping method you choose:
- Standard Shipping: 3–7 business days
- Expedited: 2–3 business days
- Express: 1–2 business days
You will receive a tracking number once your order ships.
3. What payment methods do you accept?
We accept all major payment methods:
- Visa, MasterCard, American Express
- PayPal
- Secure checkout is provided on all orders.
4. Can I return or exchange my luggage?
Yes. You may return unused items within 30 days of delivery.
Products must be in original condition and packaging.
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
See our Refund Policy for full details.
5. Do you offer warranty or repairs?
Most luggage comes with a limited manufacturer’s warranty.
If your product has a defect, contact us with photos and your order number.
We’ll help with repair or replacement options, if eligible.
6. How do I know what size luggage I need?
We list dimensions and airline guidelines on each product page.
If you’re unsure, our team is happy to recommend a size based on your travel plans.
7. What if my item arrives damaged?
Please contact us within 7 days of delivery with photos and order details.
We’ll resolve the issue quickly with a replacement or refund.
8. Can I change my order after placing it?
If your order hasn’t shipped yet, we may be able to make changes.
Please contact us as soon as possible at Service@adventuretrunksolutions.org